I Don't Care What Time It is In Katmandu!

A few weeks back there was an interesting segment broadcast on 60 Minutes discussing the increased complexity of technology. David Pogue, a respected and articulate technology columnist for the New York Times was featured in the segment. The discussion centered around the popularity of new services launched to help Joe and Mary Consumer deal with new home computers, appliances and entertainment systems. David was challenging the interviewer to find the on and off button, volume control and channel change button on a new remote control. As you might guess, the intelligent educated reporter could not easily find any of these basic functions. All I could think of is “been there, bought the tee shirt.”

The 60 Minutes segment related that service companies like “Geek Squad®” and “Firedog” have developed quickly to fill a need. Technicians from these companies come to your house and can fix your PC or teach you how to use your remote control. We shouldn’t need them for the latter. For sure some companies do a better job of friendly intuitive designs. Apple, for example, seems to be able to have powerful devices with easy to use interfaces. They remain one of the few.

While I am not an engineer, I have more than a passing knowledge of new technology and I have to admit some of the controls and instructions for these devices leave me clueless. Why is it that we can design and build a vast array of truly marvelous devices and can’t make them easy to use?

I think there are two main reasons. First of all designers seem to want to make every electronic device a sort of Swiss Army Knife. It is not enough for the refrigerator to keep food cold, someone wants to put a TV on the door. A simple wrist watch not only tells you the current time but must be able to tell you what time it is in Katmandu and what time sunrise happens in Timbuktu. Don’t even get me started on cell phones. The classic has to be the much maligned BMW and Lexis controls that required you to use a menu system on a flat panel display to control the AC and other basic functions. Why do they do this? Because they can. The use of microprocessors makes the incremental cost to add these functions minimal so engineers keep pushing the envelope.

The second reason has to do with the fast pace of change. Products are coming off the production line and into the store in record time. With the attitude first adopted by software developers, i.e. “we’ll fix it in version two,” there just is not time for “real” people to use the product and find the design flaws before it is shipped. In other words, products never get to the mature level.

On another topic, I got the following email from a reader in West Harrison:

I read your article printed in the January 16, 2008, Harrison Press regarding DTV converter coupons. Apparently the information I obtained when I called DTV-2009 was different from the information you obtained. I was told the coupons would not be mailed until the converters were available in the stores, and the expiration date would be 90 days from when they were mailed.

I was also told only 2 coupons would be mailed to each household, so if you let your coupons expire before using, you cannot have any additional ones mailed to the same address. Therefore, reapplying for coupons will not be an option, unless you have them mailed to someone else’s address.

I look forward to your advice on which converter to buy and where to find the best deals.

Nancy


Nancy asks some good questions. I also have read several versions of how the program is rolling out. I have read several different interpretations from NTIA, the government office in charge of the program. The most recent NTIA release stated that coupons would begin to be sent out Feb 17, 2007. How they will know if the tuners are in our local stores is beyond me. A recent discussion with one of the sales people at Best Buy™ gave me even more pause, as he not only did not know when converters would be available at Best Buy™, but I had to explain to him what a converter was, what it was used for, and that there would be coupons. Not a good sign.

The government has some 22 million coupons to send out in the first round. Another 11 million will be available after the first round is used up. In the second round though, you will only be eligible for coupons if you DO NOT have cable or satellite.

All this being said, I still think that since we have more than a year before we need converters, waiting to send for the coupons until the devices are available in local outlets is the better way to go. Also, I am not sure that I want a first generation model anyway.

I Don't Care What Time It is In Katmandu!

A few weeks back there was an interesting segment broadcast on 60 Minutes discussing the increased complexity of technology. David Pogue, a respected and articulate technology columnist for the New York Times was featured in the segment. The discussion centered around the popularity of new services launched to help Joe and Mary Consumer deal with new home computers, appliances and entertainment systems. David was challenging the interviewer to find the on and off button, volume control and channel change button on a new remote control. As you might guess, the intelligent educated reporter could not easily find any of these basic functions. All I could think of is “been there, bought the tee shirt.”

The 60 Minutes segment related that service companies like “Geek Squad®” and “Firedog” have developed quickly to fill a need. Technicians from these companies come to your house and can fix your PC or teach you how to use your remote control. We shouldn’t need them for the latter. For sure some companies do a better job of friendly intuitive designs. Apple, for example, seems to be able to have powerful devices with easy to use interfaces. They remain one of the few.

While I am not an engineer, I have more than a passing knowledge of new technology and I have to admit some of the controls and instructions for these devices leave me clueless. Why is it that we can design and build a vast array of truly marvelous devices and can’t make them easy to use?

I think there are two main reasons. First of all designers seem to want to make every electronic device a sort of Swiss Army Knife. It is not enough for the refrigerator to keep food cold, someone wants to put a TV on the door. A simple wrist watch not only tells you the current time but must be able to tell you what time it is in Katmandu and what time sunrise happens in Timbuktu. Don’t even get me started on cell phones. The classic has to be the much maligned BMW and Lexis controls that required you to use a menu system on a flat panel display to control the AC and other basic functions. Why do they do this? Because they can. The use of microprocessors makes the incremental cost to add these functions minimal so engineers keep pushing the envelope.

The second reason has to do with the fast pace of change. Products are coming off the production line and into the store in record time. With the attitude first adopted by software developers, i.e. “we’ll fix it in version two,” there just is not time for “real” people to use the product and find the design flaws before it is shipped. In other words, products never get to the mature level.

On another topic, I got the following email from a reader in West Harrison:

I read your article printed in the January 16, 2008, Harrison Press regarding DTV converter coupons. Apparently the information I obtained when I called DTV-2009 was different from the information you obtained. I was told the coupons would not be mailed until the converters were available in the stores, and the expiration date would be 90 days from when they were mailed.

I was also told only 2 coupons would be mailed to each household, so if you let your coupons expire before using, you cannot have any additional ones mailed to the same address. Therefore, reapplying for coupons will not be an option, unless you have them mailed to someone else’s address.

I look forward to your advice on which converter to buy and where to find the best deals.

Nancy


Nancy asks some good questions. I also have read several versions of how the program is rolling out. I have read several different interpretations from NTIA, the government office in charge of the program. The most recent NTIA release stated that coupons would begin to be sent out Feb 17, 2007. How they will know if the tuners are in our local stores is beyond me. A recent discussion with one of the sales people at Best Buy™ gave me even more pause, as he not only did not know when converters would be available at Best Buy™, but I had to explain to him what a converter was, what it was used for, and that there would be coupons. Not a good sign.

The government has some 22 million coupons to send out in the first round. Another 11 million will be available after the first round is used up. In the second round though, you will only be eligible for coupons if you DO NOT have cable or satellite.

All this being said, I still think that since we have more than a year before we need converters, waiting to send for the coupons until the devices are available in local outlets is the better way to go. Also, I am not sure that I want a first generation model anyway.

2008 Consumer Electronics Show Review

Well, neither my day job employer, CET, nor the Harrison Press was willing or able to ante up for my travel to the recent Consumer Electronics Show (CES) which ran January 7 thru 10 in Las Vegas. While I do serve on a national advisory group that held its meeting as part of the show, by the time I found that out the limited hotel rooms were long gone. For the uninitiated, the CES is the largest trade show in the US. This year more than 140,000 (that’s right, one hundred and forty thousand) people attended. For those interested in technology and technology trends, this is as close to heaven as it gets. I have been able to vicariously participate by monitoring various blogs, news reports and getting first hand reports from people who were there.

For as long as I can remember, Bill Gates has always given a Key Note speech to open the show. This year with his upcoming retirement, he announced that this would be his last one. There is a really neat funny video produced as part of his presentation that you just have to see. You can view it anytime on YouTube.com. The address is http://www.youtube.com/watch?v=i1M-IafCor4 For anyone who follows Microsoft this video is a must.

Spread out over acres and acres of exhibit space were products ranging sfrom giant plasma TVs to cell phone ring tones. Here are a few of the more interesting products and announcements.

The High Definition DVD Player wars seem to be coming to an end. By this time next year the victor should be known. Right now Sony® and its Blue Ray™ technology seem to be winning the battle as more and more content providers are siding with this technology. While Toshiba® and its HD DVD™ system has not yet thrown in the towel, I think they will soon. If most of the good movies are available only on Blue Ray™ it will be tough to fight. Many analysts note that for most people the quality of the picture is just about same for Blue Ray™ and HD DVD™. So content will be king.

Panasonic® obviously feels that “bigger is better” as they displayed the largest Plasma TV in the world. This 150 inch behemoth produces a TV picture that can cover an entire wall. You could use it in your living room where it could double as a “virtual window.” Don’t like looking out your window at your neighbor’s 1964 pick up truck propped up on blocks? Now you can have view of the skyline of New York or the mountains of Colorado. It will cost you, though. Since it is a prototype, a firm sticker price has yet to be set. But as they say, “if you have to ask…?”

I am a bit cautious about even mentioning the next technology since it has been displayed for two or three years and has yet to come to market in any substantial way. It is called WiMax. This technology provides high speed access to the Internet and other computer applications wirelessly over very large areas. You can think of it at WiFi on steroids. While several cell phone providers have data networks, they really are not as fast as a typical connection in your house with DSL or cable modems. If this technology does finally make it to market this year you can look for big changes in what you can do on line in a car, bus or train. Even radio as we know it may change since you will be able to listen to any radio station on line from anywhere in the world using an internet connection in your car. There are still several hurdles to overcome, but vendors promise WiMax network roll outs in Washington DC, New York City and a few other major cities in 2008.

2008 Consumer Electronics Show Review

Well, neither my day job employer, CET, nor the Harrison Press was willing or able to ante up for my travel to the recent Consumer Electronics Show (CES) which ran January 7 thru 10 in Las Vegas. While I do serve on a national advisory group that held its meeting as part of the show, by the time I found that out the limited hotel rooms were long gone. For the uninitiated, the CES is the largest trade show in the US. This year more than 140,000 (that’s right, one hundred and forty thousand) people attended. For those interested in technology and technology trends, this is as close to heaven as it gets. I have been able to vicariously participate by monitoring various blogs, news reports and getting first hand reports from people who were there.

For as long as I can remember, Bill Gates has always given a Key Note speech to open the show. This year with his upcoming retirement, he announced that this would be his last one. There is a really neat funny video produced as part of his presentation that you just have to see. You can view it anytime on YouTube.com. The address is http://www.youtube.com/watch?v=i1M-IafCor4 For anyone who follows Microsoft this video is a must.

Spread out over acres and acres of exhibit space were products ranging sfrom giant plasma TVs to cell phone ring tones. Here are a few of the more interesting products and announcements.

The High Definition DVD Player wars seem to be coming to an end. By this time next year the victor should be known. Right now Sony® and its Blue Ray™ technology seem to be winning the battle as more and more content providers are siding with this technology. While Toshiba® and its HD DVD™ system has not yet thrown in the towel, I think they will soon. If most of the good movies are available only on Blue Ray™ it will be tough to fight. Many analysts note that for most people the quality of the picture is just about same for Blue Ray™ and HD DVD™. So content will be king.

Panasonic® obviously feels that “bigger is better” as they displayed the largest Plasma TV in the world. This 150 inch behemoth produces a TV picture that can cover an entire wall. You could use it in your living room where it could double as a “virtual window.” Don’t like looking out your window at your neighbor’s 1964 pick up truck propped up on blocks? Now you can have view of the skyline of New York or the mountains of Colorado. It will cost you, though. Since it is a prototype, a firm sticker price has yet to be set. But as they say, “if you have to ask…?”

I am a bit cautious about even mentioning the next technology since it has been displayed for two or three years and has yet to come to market in any substantial way. It is called WiMax. This technology provides high speed access to the Internet and other computer applications wirelessly over very large areas. You can think of it at WiFi on steroids. While several cell phone providers have data networks, they really are not as fast as a typical connection in your house with DSL or cable modems. If this technology does finally make it to market this year you can look for big changes in what you can do on line in a car, bus or train. Even radio as we know it may change since you will be able to listen to any radio station on line from anywhere in the world using an internet connection in your car. There are still several hurdles to overcome, but vendors promise WiMax network roll outs in Washington DC, New York City and a few other major cities in 2008.

Better wait to send for those DTV Converter coupons

Now that the new year is well underway we find ourselves just about thirteen months from the end of analog TV broadcasting. I have written several times about this transition and will certainly continue to do so in future columns all year. You may have seen some spots on TV discussing the various options you have in order to make sure that you continue to receive your favorite TV programs after February 17, 2009. Look for cable companies and satellite services to run advertisements that lead you to believe that you will need to subscribe to one of their services to continue to use you old TV. You don’t need to use them. In fact, you don’t even need a new TV set. You can purchase a converter that will receive the new digital channels and convert them to channels that your old TV can display.

In my column last week I briefly mentioned the beginning of the Federal program that will provide up to two $40 coupons for use in purchasing DTV converters. Over the past few weeks there have been several articles in the newspaper and some news reports on TV and radio urging people to request the coupons as soon as possible. While the program officially began January 1, 2008, and more than 800,000 households have already requested coupons, I would suggest that you wait to send for your coupon.

There is a one detail about the coupon program that has not received much discussion in most of the reports in the news. The coupons have an expiration date. They expire 90 days from date of issue. If you request the coupons now, they will expire in April. I have been watching the stores and have yet to see any converters for sale. Since there have been only a few manufacturers that have been approved to make the devices and those approvals have been issued by the FCC in the last few months, it may well be spring or even summer before the devices can be purchased in local stores. I don’t know about you, but I am not too excited about re-applying to the Federal Government for two additional coupons when the ones I first received expire.

Waiting till summer or even fall should not be a problem. Congress has indicated that if the first appropriation to fund the coupon program is not sufficient to handle the demand, they will increase the funding. No congressperson wants his constituents calling and complaining that they can no longer watch TV.

I will continue to monitor the various local electronic stores and report when the converters are available. A spokesperson for Best Buy® was quoted in a recent Associated Press article that his stores would be getting the converters soon after the first of the coupons were mailed to consumers. Once that happens I will see what models are available. Since there will be several “flavors” of these converters, each with special features and options. I’ll try to cut through the “technobabble.” In the meantime you can get more information by going to my blog or by calling 888 DTV-2009 (888-388-2009) or go to the DTV information website http://www.ntia.doc.gov/dtvcoupon/PreparingForTheDTVTransition.pdf

Better wait to send for those DTV Converter coupons

Now that the new year is well underway we find ourselves just about thirteen months from the end of analog TV broadcasting. I have written several times about this transition and will certainly continue to do so in future columns all year. You may have seen some spots on TV discussing the various options you have in order to make sure that you continue to receive your favorite TV programs after February 17, 2009. Look for cable companies and satellite services to run advertisements that lead you to believe that you will need to subscribe to one of their services to continue to use you old TV. You don’t need to use them. In fact, you don’t even need a new TV set. You can purchase a converter that will receive the new digital channels and convert them to channels that your old TV can display.

In my column last week I briefly mentioned the beginning of the Federal program that will provide up to two $40 coupons for use in purchasing DTV converters. Over the past few weeks there have been several articles in the newspaper and some news reports on TV and radio urging people to request the coupons as soon as possible. While the program officially began January 1, 2008, and more than 800,000 households have already requested coupons, I would suggest that you wait to send for your coupon.

There is a one detail about the coupon program that has not received much discussion in most of the reports in the news. The coupons have an expiration date. They expire 90 days from date of issue. If you request the coupons now, they will expire in April. I have been watching the stores and have yet to see any converters for sale. Since there have been only a few manufacturers that have been approved to make the devices and those approvals have been issued by the FCC in the last few months, it may well be spring or even summer before the devices can be purchased in local stores. I don’t know about you, but I am not too excited about re-applying to the Federal Government for two additional coupons when the ones I first received expire.

Waiting till summer or even fall should not be a problem. Congress has indicated that if the first appropriation to fund the coupon program is not sufficient to handle the demand, they will increase the funding. No congressperson wants his constituents calling and complaining that they can no longer watch TV.

I will continue to monitor the various local electronic stores and report when the converters are available. A spokesperson for Best Buy® was quoted in a recent Associated Press article that his stores would be getting the converters soon after the first of the coupons were mailed to consumers. Once that happens I will see what models are available. Since there will be several “flavors” of these converters, each with special features and options. I’ll try to cut through the “technobabble.” In the meantime you can get more information by going to my blog or by calling 888 DTV-2009 (888-388-2009) or go to the DTV information website http://www.ntia.doc.gov/dtvcoupon/PreparingForTheDTVTransition.pdf

Some things to watch for in 2008

It is always dangerous to make predictions. It is even more dangerous and potentially embarrassing to make those predictions in writing. Nevertheless, I have a few things that might help you as you make decisions about purchasing electronic products and services in the new year.

In February you can look for some great deals on HD televisions. Leading up to the Super Bowl®, you will be inundated with ads from all the leading retailers touting sales of new TVs so you can wow your neighbors at your Super Bowl Party. Once that day passes, sales will slow down and you will be able to get some great deals.

February 2009 will then be just 12 months away. Remember February 17, 2009 is the day when we turn off all the analog channels and if you are among the 20% of US households that use over-the-air receivers to watch TV, you will need to do something. If you don’t decide to subscribe to cable or satellite you will need to either purchase a new digital TV or get a set top adapter. The adapters will begin to be found in stores in early 2008. Also, the federal government will begin to issue coupons. Each household is eligible to get 2 coupons each worth $40 toward the purchase of a DTV adapter. Right now they are priced at about $70. For more information you can call 888 DTV-2009 (800-388-2009) or go to the DTV information website http://www.ntia.doc.gov/dtvcoupon/PreparingForTheDTVTransition.pdf

The cell phone providers will begin to expand capabilities beyond one-to-one communication. Many will find it surprising that the United States and Canada are among the most backward countries in the world with our cell phone networks and hand set capabilities. In many countries today you can now do your banking via cell phone, pay for gas, buy a subway fare and watch sporting events. While some of these features are now beginning to be made available here, 2009 should see some real advances.

Look for more devices to be controlled by voice commands. This technology has been available on higher end products but now is becoming common place. You may have seen the commercials on TV for some of the new Ford Motor Company cars with Synch Technology™. This system being co-developed by Microsoft®, allows you to operate your iPod® and phone using spoken commands. While many of us have had this calling feature on our cell phones, you will now see this technology being integrated into a host of other devices. Great news, we can all stop clapping to turn on our living room lamps!

You will see an increase in attempts to get information about you. The discount programs using ID cards with bar codes, the sales clerk request for your email address, the manufacture’s warranty cards that ask for much more information than the model number of the toaster you just bought, all are ways of gathering information about you and your consumer habits.

The green energy efficiency movement will get into full swing with added emphasis on doing little things in your home that will add up to substantial community savings. The dropping prices and greater variety of energy efficient Compact Fluorescent Lamps are good examples. Look for more LED lamps in automobiles too.

I will revisit this list one year from now and see how I did.

Some things to watch for in 2008

It is always dangerous to make predictions. It is even more dangerous and potentially embarrassing to make those predictions in writing. Nevertheless, I have a few things that might help you as you make decisions about purchasing electronic products and services in the new year.

In February you can look for some great deals on HD televisions. Leading up to the Super Bowl®, you will be inundated with ads from all the leading retailers touting sales of new TVs so you can wow your neighbors at your Super Bowl Party. Once that day passes, sales will slow down and you will be able to get some great deals.

February 2009 will then be just 12 months away. Remember February 17, 2009 is the day when we turn off all the analog channels and if you are among the 20% of US households that use over-the-air receivers to watch TV, you will need to do something. If you don’t decide to subscribe to cable or satellite you will need to either purchase a new digital TV or get a set top adapter. The adapters will begin to be found in stores in early 2008. Also, the federal government will begin to issue coupons. Each household is eligible to get 2 coupons each worth $40 toward the purchase of a DTV adapter. Right now they are priced at about $70. For more information you can call 888 DTV-2009 (800-388-2009) or go to the DTV information website http://www.ntia.doc.gov/dtvcoupon/PreparingForTheDTVTransition.pdf

The cell phone providers will begin to expand capabilities beyond one-to-one communication. Many will find it surprising that the United States and Canada are among the most backward countries in the world with our cell phone networks and hand set capabilities. In many countries today you can now do your banking via cell phone, pay for gas, buy a subway fare and watch sporting events. While some of these features are now beginning to be made available here, 2009 should see some real advances.

Look for more devices to be controlled by voice commands. This technology has been available on higher end products but now is becoming common place. You may have seen the commercials on TV for some of the new Ford Motor Company cars with Synch Technology™. This system being co-developed by Microsoft®, allows you to operate your iPod® and phone using spoken commands. While many of us have had this calling feature on our cell phones, you will now see this technology being integrated into a host of other devices. Great news, we can all stop clapping to turn on our living room lamps!

You will see an increase in attempts to get information about you. The discount programs using ID cards with bar codes, the sales clerk request for your email address, the manufacture’s warranty cards that ask for much more information than the model number of the toaster you just bought, all are ways of gathering information about you and your consumer habits.

The green energy efficiency movement will get into full swing with added emphasis on doing little things in your home that will add up to substantial community savings. The dropping prices and greater variety of energy efficient Compact Fluorescent Lamps are good examples. Look for more LED lamps in automobiles too.

I will revisit this list one year from now and see how I did.